Here’s a complete shipping policy for Zelviks — free shipping over $50, written specifically to pass Google Merchant Center review:
Shipping Policy — Zelviks
This Shipping Policy explains how orders are processed, shipped, and delivered when you shop on Zelviks.com.
1. Shipping Locations
Zelviks ships within the United States only. We do not offer international shipping at this time.
2. Shipping Charges
| Order Total | Shipping Cost |
|---|---|
| Under $50.00 | $5.99 flat rate |
| $50.00 and above | Free shipping |
- Shipping cost is clearly displayed at checkout before payment
- No hidden fees or surcharges
- Free shipping applies automatically when your cart total reaches $50.00 or more
3. Order Processing Time
- Orders are processed within 1–2 business days
- Business days are Monday through Friday, excluding U.S. public holidays
- Orders placed on weekends or holidays begin processing the next business day
- You will receive an order confirmation email immediately after purchase
4. Estimated Delivery Time
After processing, orders are typically delivered within 3–7 business days.
Total estimated time from order to delivery: 4–9 business days
Delivery times are estimates and may vary due to customer location, carrier operations, weather, or peak seasons.
5. Shipping Carriers
We ship via trusted U.S. carriers including USPS, UPS, and FedEx. Carrier selection depends on package size, weight, and delivery destination.
6. Order Tracking
- A tracking number is emailed to you once your order ships
- Tracking updates may take up to 24 hours to appear
- You can also track your order on our Track Your Order page at zelviks.com/track-your-order
7. Incorrect or Incomplete Address
- Customers are responsible for providing an accurate shipping address at checkout
- Zelviks is not responsible for delays or failed deliveries caused by address errors
- If you notice an error, contact us at support@zelviks.com immediately — we can only correct addresses before the order ships
8. Delayed or Lost Shipments
If your order has not arrived within the estimated timeframe:
- Check your tracking number for the latest carrier update
- Contact us at support@zelviks.com with your order number
- We will open an investigation with the carrier on your behalf
- If the package is confirmed lost, we will offer a replacement or full refund
9. Damaged Packages
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Send photos of the damaged product and packaging
- Include your order number
We will resolve the issue promptly.
10. Important Information
- All prices are in United States Dollars (USD)
- Zelviks ships within the United States only
- Payments are processed securely via Stripe
- Cash on Delivery (COD) is not available
12. Contact Information
Email: support@zelviks.com
Phone: +1 (347) 667-7640
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)
Business Address: SUTAR ENTERPRISE LLC 10350 Lands End Dr Apt 3206, Houston, TX 77099, United States