This Shipping Policy explains how orders are processed, shipped, and delivered when you shop on Zelviks.com. We aim to provide clear timelines and reliable delivery for all customers.
1. Shipping Locations
Zelviks currently ships within the United States only.
We do not offer international shipping at this time.
2. Order Processing Time
- Orders are processed within 1–2 business days
- Orders placed on weekends or U.S. public holidays are processed on the next business day
You will receive an order confirmation email after your purchase is successfully placed.
3. Shipping Time & Delivery Estimates
After processing, orders are typically delivered within:
- 3–7 business days
Delivery times are estimates and may vary due to:
- Customer location
- Carrier operations
- Weather conditions or peak seasons
4. Shipping Charges
- Shipping charges (if applicable) are clearly displayed at checkout before payment is completed
- Any free shipping promotions will be clearly stated on the product or checkout page
There are no hidden shipping fees.
5. Shipping Carriers
We use reliable U.S.-based shipping carriers selected based on:
- Package size and weight
- Delivery destination
- Service availability
Carrier selection may vary by order.
6. Order Tracking
Once your order has shipped:
- A tracking number will be sent to your registered email address
- Tracking details may take up to 24 hours to update
You can also track your order through our Track Your Order page.
7. Incorrect or Incomplete Address
Customers are responsible for providing accurate shipping information.
- Orders returned due to incorrect or incomplete addresses may require additional shipping fees
- Zelviks is not responsible for delivery delays caused by address errors
8. Delayed or Lost Shipments
If your shipment is delayed or appears lost:
- Contact us at support@zelviks.com
- Provide your order number and tracking information
We will assist you in working with the carrier to resolve the issue.
9. Damaged Packages
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Provide clear photos of the package and product
- Include your order number in the message
10. Business Days & Holidays
- Business days are Monday through Friday, excluding U.S. public holidays
- Orders are not processed or shipped on weekends or holidays
11. Important Shipping Information
- All prices are listed in United States Dollars (USD)
- Zelviks ships within the United States only
- Payments are processed securely via Stripe
- Cash on Delivery (COD) is not available
12. Contact Information
For shipping-related questions, please contact:
Email: support@zelviks.com
Phone: +1 (347) 667-7640
Business Address:
10350 Lands End Dr Apt 3206
Houston, TX 77099
United States