This Returns & Refund Policy explains how returns, refunds, and cancellations are handled for purchases made on Zelviks.com. Our aim is to provide a clear and transparent process for our customers.
1. Eligibility for Returns
You may request a return under the following conditions:
- The return request is submitted within 7 days of delivery
- The item is unused, unworn, and in original condition
- The item is returned with original packaging
- Proof of purchase (order number or receipt) is provided
Returns that do not meet these conditions may not be approved.
2. Non-Returnable Items
The following items are not eligible for return, unless they arrive damaged or defective:
- Items marked as final sale
- Used, worn, or altered products
- Products returned without original packaging
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery
- Provide clear photos of the product and packaging
- Include your order number
Email us at: support@zelviks.com
Our team will review the issue and provide further instructions.
4. How to Request a Return
To initiate a return:
- Email support@zelviks.com
- Include:
- Order number
- Reason for return
- Supporting photos (if applicable)
Once approved, you will receive return instructions.
Returns sent without prior approval may not be accepted.
5. Return Shipping
- Customers are responsible for return shipping costs, except in cases of damaged or incorrect items
- Original shipping charges are non-refundable
- We recommend using a trackable shipping service
6. Refund Process
After the returned item is received and inspected:
- Approved refunds are processed within 5–10 business days
- Refunds are issued to the original payment method
- All refunds are processed securely via Stripe
Please note that banks or card issuers may take additional time to reflect the refund.
7. Exchanges
We do not offer direct exchanges.
If you wish to receive a different item, please return the original product (if eligible) and place a new order.
8. Order Cancellations
- Orders may be canceled only before processing or shipment
- Once an order has been shipped, it cannot be canceled
To request a cancellation, contact us immediately at support@zelviks.com.
9. Late or Missing Refunds
If you have not received your refund:
- Check your bank or card statement
- Contact your card issuer
- If the issue persists, contact us at support@zelviks.com
10. Important Information
- All prices are displayed in United States Dollars (USD)
- Zelviks ships within the United States only
- Payments and refunds are processed via Stripe
- Cash on Delivery (COD) is not available
11. Contact Information
For questions regarding returns or refunds, please contact:
Email: support@zelviks.com
Phone: +1 (347) 667-7640
Business Address:
SUTAR ENTERPRISE LLC
10350 Lands End Dr Apt 3206
Houston, TX 77099
United States