This FAQ page provides clear answers to common questions about shopping on Zelviks.com. Our goal is transparency, accuracy, and a reliable shopping experience for U.S. customers.
1. Who operates Zelviks?
Zelviks is operated by SUTAR ENTERPRISE LLC, a registered company in the United States.
We serve customers within the U.S. market only.
2. What currency are prices shown in?
All prices on Zelviks.com are displayed in United States Dollars (USD).
The final amount is shown at checkout before payment is completed.
3. Where do you ship?
We ship within the United States only.
International shipping is not available at this time.
4. How long does order processing take?
Orders are processed within 1–2 business days.
Orders placed on weekends or U.S. public holidays are processed on the next business day.
5. How long does delivery take?
After processing, delivery typically takes 3–7 business days, depending on location and carrier conditions.
Delivery times are estimates and may vary during peak seasons.
6. How much does shipping cost?
Shipping charges (if applicable) are clearly displayed at checkout before payment.
Any free shipping offers will be clearly stated on the product or checkout page.
7. How can I track my order?
Once your order ships, a tracking number is sent to your email.
You can also track your order using our Track Your Order page.
8. What payment methods do you accept?
All payments are processed securely through Stripe, a PCI-compliant payment gateway.
Accepted payment methods include:
- Credit cards (Visa, Mastercard, American Express)
- Debit cards supported by Stripe
Cash on Delivery (COD) is not available.
9. Is it safe to pay on Zelviks?
Yes. Payments are encrypted and processed securely by Stripe.
Zelviks does not store or access your card information.
10. Can I cancel my order?
Orders may be canceled only before processing or shipment.
Once an order has shipped, cancellation is not possible.
To request a cancellation, contact support@zelviks.com immediately.
11. What is your return policy?
Returns are accepted according to our Return & Refund Policy.
Key points:
- Return requests must be made within 7 days of delivery
- Items must be unused and in original condition
- Approved refunds are issued to the original payment method via Stripe
Please review the full Return & Refund Policy for details.
12. What if my item arrives damaged or incorrect?
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Provide clear photos and your order number
- Email support@zelviks.com
Our support team will assist you.
13. What materials are your products made from?
Each product page clearly lists material information, along with size references and care guidance, so customers can make informed purchasing decisions.
14. Do you offer exchanges?
We do not offer direct exchanges.
If eligible, you may return the item and place a new order.
15. Do you collect personal information?
Yes, we collect limited personal information necessary to process orders, provide support, and improve our services.
Details are explained in our Privacy Policy.
16. How long do you keep customer data?
Personal information is retained only as long as necessary to meet business, legal, and regulatory requirements.
17. Can I request deletion of my data?
Yes. You may request access to or deletion of your personal data by contacting support@zelviks.com.
18. Do you comply with privacy laws?
Zelviks follows applicable data protection regulations, including GDPR and CCPA, where applicable.
19. How can I contact customer support?
You can reach us via:
- Email: support@zelviks.com
- Phone: +1 (347) 667-7640
- Business hours listed on our Contact Us page
20. Why shop with Zelviks?
We focus on:
- Clear product information
- Secure Stripe payments
- U.S.-only shipping
- Transparent policies
- Reliable customer support