1. What types of handbags do you sell?
We offer a wide range of handbags including tote bags, shoulder bags, crossbody bags, clutches, and backpacks for every occasion. All our bags are carefully selected for style, quality, and durability.
2. How can I place an order?
Simply browse our Shop page, select your desired bag, choose the quantity, and click Add to Cart. Then proceed to checkout and follow the on-screen instructions to complete your order.
3. What payment methods do you accept?
We accept Cash on Delivery (COD) for Pakistan orders and major credit/debit cards for online payments. All prices are displayed in PKR and include applicable taxes.
4. How long does shipping take?
- Domestic Shipping (Pakistan): 3–5 business days
- International Shipping: 10–20 business days depending on your location
You will receive a tracking number via email once your order has been shipped.
5. What are your shipping charges?
Shipping charges are PKR 200 per order. Free shipping may be available on orders above a certain amount — check our Shipping Policy for details.
6. Can I return or exchange a product?
Yes! Returns or exchanges are accepted within 7 days of receiving your order. Items must be unused, in original condition, and include all tags/dust bags. For more details, visit our Return & Refund Policy.
7. How do I contact Zelviks for support?
You can reach us via our Contact Page, email support@zelviks.com, or call +1 832 252 1341. Our team responds within 24 hours on business days.
8. Are your handbags authentic?
Yes! All our handbags are 100% authentic and high-quality, sourced from trusted suppliers.
9. Do you offer gift wrapping?
Currently, we do not offer gift wrapping, but we ensure that all items are carefully packaged for safe delivery.