At Zelviks, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process.
Return Eligibility
- Returns are accepted within 7 days of receiving your order.
- Items must be unused, in original condition, and include all tags, packaging, and dust bags.
- Products that are damaged due to customer misuse cannot be returned.
How to Initiate a Return
- Contact our support team at support@zelviks.com within 7 days of receiving your order.
- Provide your order number and the reason for return.
- Our team will guide you through the return process and provide the return shipping address.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or we made an error.
- We recommend using a trackable shipping method to ensure your package is safely returned.
Refund Process
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed via the original payment method within 5–7 business days.
- Shipping costs are non-refundable.
Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at support@zelviks.com with photos of the item. We will provide a full refund or replacement at no extra cost.